Company Information & Return Policy

Order confirmation and receipt are sent to your e-mail moments after you place your order. Please be sure to verify the information at once. If you need to make any changes, simply reply back to that e-mail or call us and we'll make the changes immediately. If you don't receive an e-mail receipt within a few minutes, there are 2 reasons why.  1. It is in you junk e-mail folder (most common) and 2. An incorrect e-mail address was entered. If after 10 minutes and you've checked your junk mail folder contact us at once. 

Shipping outside of the contiguous 48 states. Please note that Free Shipping, or Shipping Included offers extend to the contiguous 48 states only. If you are planning on shipping outside the contiguous 48 states, please contact us for a shipping quote if there is not a surcharge shown in the shopping cart for your product. Orders placed without proper shipping surcharges will not be processed until proper payment made.

Return policy including Free Shipping and Shipping included sales. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return items at your expense within 30 days of receipt as long as you return it in like new condition and packed in its original packaging with all parts and literature included. Actual shipping costs are also deducted from refund. This includes items with "Free Shipping" or "Shipping Included".  A 15% restocking fee may also apply to all returns. If after inspection of the returned item, it is determine that the product has been damaged or the return is incomplete we reserve the right to refuse the return completely or charge the actual cost to replace or repair this item for resale as a refurbished product. The customer should take special care and note how product was packaged to assure ease of repacking product. It is the customers responsibility get a tracking # , insure the return, and repackage the product in a way that no damage occurs during the return process.

Return Procedure:

1. Contact us within 30 day of receipt to receive a return authorization number, return instructions and return address.  
2. You will be given a return authorization (RA) number.
3. Print your return authorization number in BOLD on the outside of package next to your shipping label.
4. Send package back to address provided in Return Authorization E-mail.
5. It is the customers responsibility to keep a tracking #, insure the shipment and repackage so that no damage occurs during the return process.
6. Any RA# given must be post marked 30 day or less from the date delivered or we reserve the right to refuse delivery.
7. Credit is normally issued within 2 weeks of receiving package back. 

Order Cancellation Fee.  Once an order is placed, our processor "Paypal" charges us a 4.7% transaction fee which is non refundable. If the customer CANCELS the order for ANY reason, this charge will be deducted from their refund.

Dispute Fees. A $45 dispute fee "may" be assessed to customer if their credit card company disputes our legal and binding transaction. This charge helps cover the dispute fee your credit card company charges us to deal with accounting and time spend to deal with this disputed transaction during the disputed process.

Shipping Times, Shipping and Refused Delivery Fees. We ship our products out of numerous warehouses throughout the USA. We process our orders within one business day and ship the next business day after. If we ship from one of our satellite warehouses, allow one extra day for processing. The day the product is given to the shipping company and weekends are not included in the estimated delivery days quoted. During holidays, if you choose "ground" delivery service, allow some extra days for your order to arrive as "ground delivery" are estimates and not guaranteed by us or the shipping company. For orders that are cancelled where the shipment can not be stopped by us or for deliveries that are refused by the customer, the customer is responsible for both the ship to cost and the return shipping fees.

Products Sold as Refurbished or Reconditioned - What is a Refurbished Quality Item? Customers return products for various reasons. Maybe they just didn't like the product after briefly using it, or maybe changed their mind on the purchase. Many of these products are candidates to be resold as refurbished or reconditioned. Many refurbished or reconditioned products have never been used ... merely repackaged. Refurbished items may show a small amount of wear and tear as a result of shipping damage or brief use - but only products with superficial flaws are resold. All refurbished models have been inspected to ensure that the structural integrity and function of the product remains of the highest quality. If you purchase a refurbished model, you are agreeing to accept the product as-is. The manufacturer’s standard warranty still applies, but not toward cosmetic flaws. All refurbished items are clearly marked. By law, product packaging must state if an item is refurbished or reconditioned. Some items are repackaged in a regular retail box with a sticker indicating refurbished, reconditioned, or factory-serviced, or may come repackaged in a plain brown or white box. Refurbished or reconditioned products maintain high quality standards because of the procedures above. FYI, refurbished or reconditioned goods have a very low 1 % return rate. The price you pay for a refurbished or reconditioned item is substantially lower than retail price. We guarantee refurbished or reconditioned products the same as a new products and are covered by our Standard 30 day Returns Policy. When you see the Refurbished or Reconditioned icon, you know you're in for a great deal on that product !

Signature Required Delivery. Shipping companies reserves the right to make the decision whether or not they will release a package without a signature. Customers can guarantee delivery by selecting or requesting "delivery with signature required" for a charge at the time of placing the order. (Requests cannot be made after an order is placed). If customer has not paid for this option, the customer becomes responsible for that delivery if it is lost or stolen. 

International Shipping - and exceptions. Check your shopping cart for surcharge outside the contiguous 48 states. If none is offered contact us for a shipping quote before placing any order. Exception can be made for shipment to some countries if payment is secured by Western Union or cashier check. Please note cashier checks must be verify legitimate and clear bank before shipment is initiated. For ANY and ALL shipments outside the USA, the customer is responsible to pay any duties and taxes and brokerage fees associated with the purchase.

Credit card verification number ( CVN, or CVC, or CVV ) protect you and us against fraudulent charges on credit cards. These are the last 3 digits located on the reverse side of Visa, Mastercard and Discover cards in the signature strip. This verification number, along with your credit card number, expiration date and your cards billing address, makes it very difficult for an unauthorized person to use your card for fraudulent use.

New Product Submission / Marketing & Web Development / Solicitations. We receive requests often for marketing, web development, and product submission. Phone solicitiatons will not be accepted. For consideration, use the contact us form.  Product submission can be returned at senders expense. Please be patient as we will make every effort to review your information submitted in a timely manner.